Terms & Conditions

GENERAL TERMS AND CONDITIONS OF CABINS HOTEL AMSTERDAM B.V. (REGISTERED WITH THE DUTCH CHAMBER OF COMMERCE UNDER NUMBER 90184270, “CABINS HOTEL”).

1. Definitions and Interpretation

1.1. In these terms and conditions, unless the context otherwise requires, the following expressions have the following meanings:
Customer: The natural person(s) to whom one or more hospitality services must be provided by Cabins Hotel at a price payable by the Customer;
Cabins Hotel: The Cabins Hotel location to which the reservation applies;
Rates: the prices payable for beds and (where applicable) other facilities offered by Cabins Hotel;
No Show: A guest not arriving at the hotel on the date of arrival of their reservation without prior notice to Cabins Hotel.

 

2. Bookings and Reservations

2.1. Customers may make reservations in advance through Cabins Hotel’s website or third-party booking websites on which Cabins Hotel is advertised.

2.2. Customers are required to provide identification (passport or ID) and information including, but not limited to, their name, address, contact telephone number, nationality, and email address.

2.3. Customers shall pay the full reservation amount at the time of booking.

2.4. Reservations booked in advance do not constitute a legally binding contract between Cabins Hotel and the Customer until Cabins Hotel confirms the reservation with the Customer and provides the Customer with a booking reference.

2.5. The Customer may request a change to his/her reservation at least 72 hours prior to the check-in time of 3:00 PM, for a standard rate reservation (on Cabins Hotel’s website called “Fully Flexible”), subject to the cancellation provisions set out in Clause 4 below. Cabins Hotel will use all reasonable endeavors to accommodate any changes requested but gives no guarantee that all changes can be accommodated. Any changes to the reservation will be subject to the rates applicable at the time of the change, which must be paid by the Customer.

2.6. Reservations are not required. Customers may make bookings on arrival; however, Cabins Hotel cannot guarantee the availability of rooms or other facilities for such bookings. Cabins Hotel does not accept walk-in reservations after 12:00 AM.

2.7. Customers may request additional nights at Cabins Hotel at any time during their stay. Cabins Hotel will use all reasonable endeavors to accommodate such requests.

2.8. For reservations for groups of more than 10 persons, the Customer is required to send an email to Cabins Hotel for the request of a group reservation. Cabins Hotel will then verify whether such reservation is possible. If separate reservations are made resulting in a group of more than 10 persons, Cabins Hotel holds the right to refuse such a group upon check-in.

2.9. Cabins Hotel reserves the right to reject requests for reservations or cancel them if it has proof that, due to the characteristics of the Customer or the intended use of the reservation, it is morally justified to refuse the request for reservation based on widely recognized and accepted ethical values and human rights.

 

3. Fees and Payment

3.1. Details of rates including, where applicable, promotional Rates and other special offers are available on Cabins Hotel’s website.

3.2. Rates and prices quoted when making reservations apply only to accommodation unless otherwise stated. Additional charges may apply, including but not limited to city tax, food, drinks, and other services offered by Cabins Hotel. These additional charges are to be paid during online check-in or on-site.

3.3. Cabins Hotel may from time to time offer promotional Rates. The following provision applies:

3.3.1. Additional nights requested under sub-Clause 2.7 above shall be charged at the standard published Rate.

3.4. Cabins Hotel may offer non-refundable rates (on Cabins Hotel’s website called “Best Available Rate”). The following provisions apply:

3.4.1. Advance payments made under sub-clause 3.4 above are non-refundable.

3.4.2. Any deposits or booking fees paid at the time of reservation are non-refundable.

3.5. The following payment methods are accepted by Cabins Hotel:

3.5.1. Most credit cards, including Visa and Mastercard, are accepted.

3.5.2. Most debit cards, including Maestro and V PAY, are accepted.

3.5.3. We do not accept cash in any currency.

 

Cancellations

4.1. Subject to sub-Clause 4.2 below, reservations may be cancelled if the Customer gives notice 72 hours before arrival (local GMT time) of their reservation.

4.2. In the event that the Customer has paid in advance under the provisions of sub-Clause 3.4, no refunds shall be made in the event of cancellation.

4.3. Failure to provide the required cancellation notice at least 72 hours prior to the check-in time of 3:00 PM on the day of arrival will result in the Customer being charged for all booked nights’ accommodation at the rate specified in their reservation (full standard rate).

4.4. In case of a No Show, the Customer is charged for their full stay. No refund will be provided.

4.5. In case of a No Show, the subsequent nights, if any, will be cancelled. Therefore, the Customer must inform Cabins Hotel if he/she is delayed getting to Cabins Hotel.

4.6. Cabins Hotel may, in an exceptional case, cancel a reservation. In the event of such cancellation, the Customer shall be informed immediately and shall be offered a full refund of any and all sums paid. Where a refund is offered under this sub-Clause 4.6 only, the rovisions of sub-clauses 3.4 and 4.2 pertaining to advance payments shall not apply and a refund shall be payable.

 

5. Check-in and Check-out

5.1. Customers can check-in at Cabins Hotel from 3:00 PM.

5.2. Check-out time at Cabins Hotel is 11:00 AM. Failure to check-out by 11:00 AM may result in the Customer being charged for an additional night’s accommodation at the standard applicable Rate.

5.3. If a keycard is provided during the Check-in process, giving the Customer access to the room. For any loss or damage of the keycard, the guest will be charged 5 euros. 

5.4. Only Customers with a valid reservation are allowed to enter Cabins Hotel.

 

Hotel Rules

6.1. Customers are required to always behave in a reasonable and responsible manner when staying at Cabins Hotel and must not act in any way which may disturb other guests. Any Customer who, in the opinion of our staff, disrupts the comfort, safety, or security of other guests, staff, or local residents is required to leave the hotel premises and will not be given a refund, and all sums due shall become immediately payable.

6.2. Customers are bound to “The Cabins Hotel Rules,” available upon request and displayed in the hotel.

6.3. Customers shall be charged for any and all damage caused by them to Cabins Hotel’s property during their stay. A minimum additional cleaning penalty of €250 will be applied in case of an extremely dirty bed and/or sleeping dorm area. In case the Customer used a credit card for the reservation, the Customer hereby agrees that Cabins Hotel may deduct this penalty amount via the credit card.

6.4. Smoking traditional and electronic cigarettes is not permitted in any indoor area of Cabins Hotel. Failure to adhere to these requirements shall result in the Customer being charged for any and all costs incurred by Cabins Hotel in cleaning the pod and/or sleeping area (including, but not limited to, fixtures, fittings, and soft furnishings), restoring it to a smoke-free environment and paying off local fire hazard penalties and costs with a minimum of €400 per case for Cabins Hotel. Cabins Hotel will subsequently instruct the Customer to leave the premises immediately. A refund will not be issued.

6.5. No animals are allowed in Cabins Hotel.

6.6. Cabins Hotel maintains a maximum stay of 14 days for Customers.

6.7. Guests under the age of 18 are not permitted to stay in the shared dorms at Cabins Hotel, regardless of whether they are accompanied by an adult.

6.8. The use of drugs and other mind-altering substances (including marijuana, magic mushrooms and truffles, in any form) is not permitted at Cabins Hotel. Any Customer who does so anyway will be asked to leave the hotel immediately. No refund will be given.

6.9. Cabins Hotel reserves the right to inspect the Customer’s bed and sleeping area after five days, in order to dust and clean. A cleaning fee will be charged for this.

6.10. Cabins Hotel does not sell alcohol. In accordance with the applicable laws and regulations of the Municipality of Amsterdam, the consumption of alcohol is not permitted anywhere in Cabins Hotel. This applies to the entire hotel, including the pods, the sleeping areas, the lounge, the bathrooms and toilets, the hallways, the entrance and all other common areas. Any Customer who does not comply with this rule or causes a disturbance under the influence of alcohol may be asked to leave the hotel immediately. In that case, no refund will be given.

 

7. Food and Drinks

7.1. Unless expressly indicated otherwise, food and drinks are not included in any Rates and will be charged for in accordance with sub-Clause 3.2 above.

 

8. Limitation of Liability

8.1. To the fullest extent permissible by law, Cabins Hotel’s liability for any loss or damage suffered by Customers shall be limited to that which arises out of the negligence of Cabins Hotel’s employees, subcontractors, or agents.

8.2. Notwithstanding sub-Clause 8.1 above, Cabins Hotel shall not be liable for any indirect loss or damage which may be suffered by a Customer including, but not limited to, loss of income, loss of business, loss of profits, loss of opportunity, loss of anticipated savings, loss of data, or lack of enjoyment.

8.3. Cabins Hotel shall not be liable for damage to or loss of goods that were taken to Cabins Hotel by a Customer. The Customer indemnifies Cabins Hotel against claims in connection therewith. The provisions set forth here are not applicable to the extent that the damage or the loss can be blamed on intent or gross negligence of Cabins Hotel.

8.4. Liability of Cabins Hotel is limited to the amount that can within reason be insured.

8.5. Cabins Hotel provides well-functioning lockers and luggage storage for every guest. However, Cabins Hotel is not liable for any loss or damage to items stored by the guest in the locker or luggage storage. For larger items, you can use one of our larger lockers. Even in this case, Cabins Hotel cannot be held responsible for the loss or damage of any goods.

 

9. General

Cabins Hotel may, from time to time, change these Terms and Conditions without notice; however, it will use its reasonable endeavors to inform Customers as soon as is reasonably possible of any such changes.

 

10. Data Protection

Cabins Hotel processes personal data in accordance with the current legislation (the “GDPR”). Cabins Hotel refers to its Privacy statement.

 

11. Force Majeure

11.1. Every foreseen or unforeseen, foreseeable, or unforeseeable circumstance that hinders the implementation of the agreement between Cabins Hotel and the Customer such that the implementation of the hospitality agreement becomes impossible or burdensome (such as natural disasters, flooding, earthquake damage, etc.) shall be qualified as force majeure on the part of Cabins Hotel, implying that a potential thus occurring shortcoming of the hospitality business cannot be blamed on the same.

 

12. Lost and Found

12.1. Objects lost or left behind in Cabins Hotel that are found by the Customer must directly be presented to a representative of Cabins Hotel.

12.2. Cabins Hotel acquires the title of objects of which the rightful owner did not report to Cabins Hotel within one year after the object was left behind at Cabins Hotel.

12.3. If Cabins Hotel sends objects left behind by the Customer to the Customer, this shall take place entirely at the risk and expense of the Customer.

 

13. Law and Jurisdiction

13.1. These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, Dutch law.

13.2. Any dispute, controversy, proceedings, or claim between the Parties relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of The Netherlands.

13.3. The invalidity of one or more of the provisions of these Terms and Conditions shall not affect the validity of all other provisions. If a provision of these Terms and Conditions appears to be invalid, for any reason whatsoever, then the parties are deemed to have stipulated a valid alternative provision that best approaches the scope and application of the invalid provision.